How do I request an RMA ?

Lantronix warrants that all Lantronix hardware products will be free from defects in material and workmanship for the applicable warranty period. The warranty period varies from product to product . The length of warranty for each product is available here. Lantronix’s limited warranty policy and exclusions are described here.

During the applicable warranty period, if a customer is unable to resolve a product problem and Lantronix Technical Support determines the product is defective, a Return Material Authorization (RMA) will be issued. You may request for an RMA from our Technical Support Portal by clicking on the Help Tickets link under the Get Support page. Choose RMA Request from the Service Category. All RMA Requests must be accompanied by an RMA Form that contains details of the device(s) you want to replace/repair under warranty (Serial Number, Product Part Number, Failure description) and other shipping details . It will also be a good idea to attach a copy of the invoice to establish the exact purchase date. You can download the RMA Form from here.

After you submit the RMA Request ticket, please wait for an email with RMA Number and shipping instructions. Do not send anything until you get this email and you read the instructions. Normally the replacement or repaired unit is shipped only after the failed unit is received. The RMA Number you receive is valid only for 30 days. Please return the failing units within this period.

If you have a valid subscription to LEVEL 2 support, an advance replacement is shipped to you as soon a the RMA number is assigned even before the failed unit is received in a Lantronix location.