Is there a way to revive my bricked Open-Q DevKit?
We are sorry to hear you bricked your Open-Q board. It happens to the best of us.
If your Open-Q board does not enter fast boot, then most likely its bootloader is corrupted. Re-flashing the bootloader may be able to revive the board. Unfortunately, you can't re-flash your bootloader on your own since the process requires some Qualcomm proprietary tools. The tools are proprietary because the Snapdragon processor security requirements allows only a trusted source to re-flash the bootloader.
Lantronix is a trusted lab that is authorized to re-flash the bootloader. We charge a nominal fees of US $50 to cover the return shipping and handling costs.
Please note that there is no assurance that re-flashing the bootloader will always revive the board. If re-flashing does not revive the board, we do not attempt any other repair. You will be required to pay the fee of US $50 only if the device is recovered or if you want the board to be shipped back even if it is not recovered.
Follow the below steps to apply for RMA on Lantronix Technical Support Portal
Submit an RMA Request by logging into our Technical Support portal accessible from the Help Tickets link under the Get Support page in Lantronix.com (https://www.lantronix.com/technical-support/ ). If you have not logged in before, you will need to signup for an account with your email address.
Enter "Bootloader RMA" in the "Subject" and select your bricked device from the drop-down list for Product ID.
Fill in the other fields, upload the filled in RMA Form to the ticket, then click on the button “Send”
Wait for us to contact you
Make the payment by purchasing the service TSUPP_BOOT https://estore.lantronix.com/products/boot-loader-re-programming
We will turn it around as quickly as we can so you can get back to work.