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Please note that there is no assurance that re-flashing the bootloader will always revive the board. If re-flashing does not revive the board, we do not attempt any other repair. You will only be required to pay the fee of US $80 only if the device is recovered or if you want the board under the following conditions:
a. If the Devkit is recovered, OR
b. If the Devkit is not recovered but you want it to be shipped back even if it is not recovered.
Follow the below steps to apply for RMA on the Lantronix Technical Support Portal
Submit an RMA Request by logging into our Technical Support portal accessible from the Help Tickets link under the Get Support page in on Lantronix.com (https://www.lantronix.com/technical-support/ ). If you have not logged in before, you will need to signup for an account with your email address.
Enter "Bootloader RMA" in the "Subject" and select your bricked device from the drop-down list for Product ID.
Fill in the other fields, upload the filled-in RMA Form to the ticket, and then click on the button “Send”
Wait for us to contact you
Make the payment by purchasing the service TSUPP_BOOT https://estore.lantronix.com/products/boot-loader-re-programming
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